Join INDUSTRICOM GROUP as a Customer Service Advisor in Casablanca
INDUSTRICOM GROUP is currently seeking to hire two enthusiastic Customer Service Advisors for its call center located in Casablanca. This opportunity is ideal for dynamic individuals who are serious, motivated, and possess a passion for customer relations, commercial follow-ups, and providing support to clients in a call center environment. Established in 2013, INDUSTRICOM GROUP specializes in promoting industry, investment, and innovation in Morocco. It is notably the publisher of the prestigious Industrie du Maroc Magazine, recognized as the leading magazine in the sector, alongside its digital platform industries.ma, which caters specifically to industrialists.
The group targets a broad ecosystem comprising industrial, institutional, and economic decision-makers, offering national distribution with a focused presence in industrial zones and business districts. Its growth is driven by a specialized editorial approach, close ties with economic stakeholders, and a commitment to enhancing the visibility of Moroccan industries and related projects.
Responsibilities and Requirements
As a Customer Service Advisor, your main responsibilities will include managing and following up on customer calls, clearly presenting the company's services in a professional manner, assisting clients with their requests, and ensuring customer loyalty. You will also contribute to the company’s commercial development through interactions with customers and prospects, enhance the quality of telephone interactions, and maintain the company’s positive image.
To qualify for this role, candidates must be punctual, possess strong interpersonal and telephone communication skills, exhibit commercial acumen, and demonstrate enthusiasm, motivation, and commitment. While previous experience in a call center is advantageous, it is not mandatory. Candidates should be capable of working within a structured environment and have a strong sense of customer engagement.
These positions are tailored for those looking to grow within a specialized structure engaged in professional and economically significant activities. Selected candidates will directly contribute to the enhancement of commercial activities and the quality of customer relations, in an environment where communication, responsiveness, and service orientation are paramount.
If you are interested in applying, please send your resume and a cover letter via email to emploi@industries.ma. Ensure to specify the position you are applying for in the subject line of your email.
As reported by dreamjob.ma.
